Network Performance Monitoring (NPM) is a critical part of a healthy processing infrastructure that is designed to consistently maintain service levels. The evaluation of NPM tool set choices should focus on:

  • Vendor Viability. Is the vendor capable of delivering, maintaining and enhancing its products and/or services?
  • Trial & Demo. Does the vendor offer software trials and/or demos of the product?
  • Install & Deploy. How easy is it to install and deploy? Is it automated or do you need to enlist the vendor’s service personnel?
  • Operate & Administer. Can the product be administrated/operated from a single point?
  • Monitor. How deep and broad are the monitoring functions features?
  • Analyze & Remediate. Once an issue is discovered, what tools are available to analyze and remediate?
  • Forecast. Is it possible to forecast capacity and performance trends?
  • Report. What types of reports are available? Standard? Customizable?
  • User Access. How many ways can the user access and work with the system?
  • Cost. What is the total cost of ownership over the next 5 years?